Genroe

Genroe is a B2B growth marketing agency based in Sydney, Australia, helping clients capture and convert sales with a speciality in marketing complex, high-value B2B products and services. Since 2002, they have delivered Customer Experience Management, Customer Feedback Management, and Net Promoter Score services. Founded by Adam with over 30 years of B2B business management experience, they help organizations grow through improved customer experience and retention. Their consultants launch B2B CX management systems that are best practice from day one, using confidential face-to-face and telephone interviews to understand key decision makers. Services include sales enablement for Australian and New Zealand B2B organizations, marketing automation with 20 years expertise, and customer journey mapping. Notable results include helping AccessPay lift NPS from 15 to 53 while reducing costs, and Zip Water UK dramatically improving NPS from +2 to +73 in three years.